Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase.

Return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Policy Overview

Eligibility Period: You have 7 calendar days from the delivery date to initiate a return or exchange & unboxing video is mandatory.

Types of Compensation: We offer Store Credit and Exchanges of equal value only.

Contact Requirement: Contact us at  customercare@skshafeen.com with your order number before sending back any products. Unapproved returns will not be accepted.

Eligibility Criteria

Store Credit Requirements:

Product must be in its original packaging, unused, and unopened due to hygiene reasons.

Products bought during sales, at discounted prices, or with discount codes above 40% are not eligible.

Only purchases from our official website www.skshafeen.com are eligible.

Products from authorized retail/reseller stores should be returned to the reseller.

Outbound Shipping Costs: ₹100 deducted from the Store Credit.

Important Notes

Store Credit Only: No cash refunds are provided.

Notification Period: Our courier partner notifies through SMS/Whatsapp for ongoing shipment updates, please ensure to check your mobile number/ mail as per order confirmation.

How to Return a Product

Contact Support: Email  customercare@skshafeen.com to initiate a return for Store Credit.

Prepare Your Return:

Use recommended mail or a trackable package.

Ensure the product reaches us within 7 days of receipt.

Shipping Expenses: You are responsible for return shipping costs.

Restocking Fees: ₹150 plus ₹10 per product. Deducted from Store Credit if applicable.

Complaints

Timeline: Raise complaints within 48 hours of order receipt.

Process: Email  customercare@skshafeen.com with supporting images.

Resolution: Replacements or Store Credit for valid complaints only.

Lost or Undelivered Packages

Delivery Confirmation: Based on the delivery partner's official website.

Action for Lost/Stolen Packages: Wait 14 days post-shipment, file a police report, then provide it to us for a Store Credit of equal value.

Order Cancellation and Modification

Cancellation: Not possible if the order is processed and packed.

Modification: It is possible to change address and contact details only  before shipping. Contact  customercare@skshafeen.com immediately. It is not possible to modify product selection.

Store Credit Details

Validity: 60 days from issuance.

Currency: Issued in INR

For Cash on Delivery orders: All refunds are processed as store credits.

For any further questions or concerns, please contact us at  customercare@skshafeen.com

Shafeen
Attn: Returns
RMA#
Shafeen Studio, 2456, 25th main, HSR Layout SECTOR 1, Bangalore, Karnataka, 560102,
India
Phone No. 9845316358

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: Skshafeen2022@gmail.com